How to Fix "The Required Resource is Busy" Error When Copying Photos and Videos from Phone to Computer

Sometimes, when transferring photos and videos from your phone to your computer, you may encounter the error message "The required resource is busy." This can happen due to various issues, such as connection problems, active processes on your device, or incorrect system settings. Let’s go through some methods to help you solve this issue and successfully transfer your files.

1. Check the USB Connection

Unstable or improperly connected USB connections are often the culprit. To ensure a stable connection, try the following:

  • Reconnect the USB cable and ensure it is firmly connected to both devices.
  • Try a different USB port on your computer, as one may not function correctly.
  • Use an original or certified data-transfer cable if possible.

2. Restart Your Phone and Computer

Sometimes active processes on either device can cause a conflict. Restarting both your phone and computer can often resolve the issue. After restarting, reconnect your device and try copying the files again.

3. Close All Background Apps on Your Phone

Some background apps may lock access to certain files, causing an error. Before copying, close all open apps on your phone, particularly those that may use media files, such as your gallery or photo and video editors.

4. Check Your Phone's Connection Mode

By default, most phones connect in charging mode. To transfer files, you need to select the file transfer mode (MTP). To do this:

  • Connect your phone to your computer.
  • Select the "File Transfer" or "MTP" option on your phone screen when the connection notification appears.

5. Disable Antivirus and Firewall Temporarily on Your Computer

Sometimes security software on your computer can block file transfers. Try temporarily disabling your antivirus and firewall, then attempt to transfer the files again. Be sure to re-enable your security software after the transfer is complete.

6. Update Your Drivers

Outdated USB drivers can also cause this error. Make sure you have the latest drivers installed. On Windows, you can update drivers by going to:

  • “Device Manager” > “USB Controllers” > Update Driver.

7. Use Alternative Data Transfer Software

If regular file transfer methods cause errors, consider using dedicated data transfer software like Syncios, AirDroid, or the official software from your device’s manufacturer (e.g., Samsung Smart Switch for Samsung devices). These tools can help bypass system restrictions and transfer files without errors.

8. Check for Disk Errors

If your computer's file system has issues, it can interfere with the copying process. Check your disk for errors by using the chkdsk command:

chkdsk /f /r

Run this command in the command prompt as an administrator and follow the instructions.