Unable to Connect to Proxy Server

At times, users encounter issues when their device cannot connect to a proxy server, disrupting internet access, work productivity, or even security. Let’s explore the main causes of this problem and suggest solutions.

1. Check Proxy Server Settings

One of the most common causes is incorrect proxy server settings. Verify that the information you entered matches what was provided to you. In most browsers (like Chrome), you can check this by going to Settings > System > Open Proxy Settings.

2. Check Your Internet Connection

Before assuming the proxy is the issue, ensure that you have an active internet connection. Try disabling the proxy and connecting directly to the network. If this restores access, the problem likely lies in your proxy settings or the proxy’s functionality.

3. Clear Browser Cache and Data

Sometimes, connection issues are caused by accumulated data in the browser. Clearing the cache and cookies may help restore connectivity. Go to your browser’s settings, locate the Privacy and Security section, and choose Clear Browsing Data.

4. Check Your Antivirus and Firewall

Antivirus software or firewalls can sometimes block access to a proxy server. Try temporarily disabling these to check if they’re the cause of the issue. Just remember to re-enable them after testing!

5. Update IP Address and DNS

An incorrect IP address or DNS record may also prevent proxy connectivity. Use ipconfig /release and ipconfig /renew in the command prompt to refresh your IP address, and ipconfig /flushdns to clear the DNS cache.

6. Contact Your Network Administrator or ISP

If none of the above solutions work, the issue may lie with the proxy server or configurations on your internet provider’s end. In this case, it’s best to reach out to your network administrator or ISP support for further assistance.